1. Information we collect
- Account information: name, email, phone number and login details.
- Payment information: the details required to complete a transaction when you purchase a subscription (processed via the payment gateway).
- Usage data: exams, scores, progress and your activity on the platform.
- Device / log data: technical information such as browser type, IP address and cookies.
2. How we use your information
- To provide the service, manage accounts and activate subscriptions.
- To process payments and handle transaction verification and refunds.
- For performance analytics, personalized recommendations and improving the service.
- To send important notices, support and (with your consent) updates.
3. Payment & customer data handling
Payments are processed securely through our payment-gateway partner SSLCOMMERZ. We do not store your full card number or banking PIN/password — this sensitive data is handled within the gateway's secure, encrypted environment. We retain only the information needed for confirmation and records (e.g. transaction ID, amount, status).
4. Third-party sharing
We do not sell your personal data. Information is shared only where necessary — for example with the payment gateway (SSLCOMMERZ) and the technology providers required to run the service, or where legally required. Where any information is shared with a third party, it is done under the merchant's responsibility and in compliance with applicable law and this policy.
5. Cookies
We use cookies for login sessions, remembering preferences and usage statistics. You can control cookies from your browser settings; disabling some may affect parts of the service.
6. Data security & retention
We apply reasonable technical and administrative measures to protect your data, and retain it only as long as needed to provide the service and meet legal requirements.
7. Your rights
You may request to access, correct or delete your data by contacting prelination@gmail.com.
8. Changes & contact
This policy may be updated from time to time; the updated version will be published on this page. For any questions, contact prelination@gmail.com or +880 1355 971500 (WhatsApp).